How FEOC Protects Personal Information

1. Responsible Party

Organisation: Fixing Each Other's Crown NPC

Address: 4 Broadacres Drive, Sandton, 2191

Email: info@feoc.africa

Website: www.feoc.africa

2. What Personal Information We Collect

We may collect the following personal information:

• Full name and surname
• Email address
• Phone number
• Physical address
• Organisation/company name
• Message content submitted through contact forms
• Newsletter subscription preferences
• Event registration details
• Donation information processed securely through third-party payment providers

3. Purpose of Processing

We process your personal information for the following purposes:

• To respond to enquiries submitted via our contact form
• To send newsletters and updates you have subscribed to
• To register you for events and workshops
• To process donations and issue acknowledgements
• To provide mentorship and programme-related communications
• To comply with legal and regulatory obligations
• To improve our services and website experience

4. Legal Basis for Processing

We process personal information on the following legal grounds:

• Consent: You have given clear consent for us to process your personal information for a specific purpose
• Contractual: Processing is necessary for a contract we have with you, such as event registration
• Legitimate interest: Processing is necessary for our legitimate interests, such as improving our services
• Legal obligation: Processing is necessary to comply with the law

5. How We Protect Your Information

We implement appropriate technical and organisational measures to safeguard your information, including:

• Encrypted data transmission (SSL/TLS)
• Secure database storage with access controls
• Regular security assessments
• Limited access to personal information on a need-to-know basis
• Third-party payment processors for donation handling (we do not store payment card details)

6. Retention of Information

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Once the retention period has expired, we will securely delete or anonymise your personal information.

7. Sharing of Personal Information

We do not sell, trade, or rent your personal information. We may share information with:

• Trusted service providers who assist in operating our website and services (subject to confidentiality agreements)
• Payment processors for secure transaction handling
• Regulatory or government bodies if required by law
• Partners in joint programme delivery, only with your explicit consent

8. Your Rights Under POPIA

As a data subject, you have the right to:

• Be informed about what personal information we hold about you
• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Object to the processing of your personal information
• Withdraw consent at any time (where consent is the basis for processing)
• Lodge a complaint with the Information Regulator

9. Cookies and Website Analytics

Our website may use cookies and similar technologies to enhance your browsing experience. Cookies are small files stored on your device that help us understand how you interact with our website. You can manage cookie preferences through your browser settings. We do not use cookies to collect personally identifiable information without your consent.

10. Direct Marketing

We will only send direct marketing communications where you have opted in. You may unsubscribe from our newsletter or marketing emails at any time by clicking the unsubscribe link provided in each email, or by contacting us directly at info@feoc.africa.

11. Children's Information

We do not knowingly collect personal information from children under the age of 18 without parental or guardian consent. If we become aware that a child has provided us with personal information without appropriate consent, we will take steps to delete such information.

12. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on our website. We encourage you to review this policy periodically.

13. Information Regulator

If you are unsatisfied with our handling of your personal information, you have the right to lodge a complaint with:

The Information Regulator (South Africa)

Email: complaints.IR@justice.gov.za

Website: www.justice.gov.za/inforeg

14. Contact Us

For any questions or requests regarding this privacy policy or your personal information, please contact us:

Email: info@feoc.africa

Address: 4 Broadacres Drive, Sandton, 2191